SALES TERMS AND CONDITIONS

SALES TERMS AND CONDITIONS

These General Sales Terms and Conditions regulate the online acquisition of Tickets, for Terra Natura or Aqua Natura. These General Sales Terms and Conditions must be complemented with General Conditions of Access and by any other Specific Conditions that may be established in each case. GENERALA TERRA NATURA, U.T.E may modify these conditions and terms by publishing modifications on the websites so that they can be known by the Users before the on-line acquisition of the tickets offered. User must read carefully read all the conditions before purchasing tickets through https://entradasmurcia.terranatura.com/ User declares to have the legal age and have the necessary legal capacity to contract through the Website and, consequently, know, understand and accept these Sale Terms and Conditions. VALIDITY: Tickets purchased through the official Terra Natura website will be valid only for the selected day of visit that will appear printed on the Ticket itself. LANGUAGE: The purchase process can be carried out in Spanish or English. PRICES: The prices indicated on the screen are those in force, except for typographical errors. They are set in Euros, and include Value Added Tax (VAT). METHODS OF PAYMENT: Payment for tickets can only be made by credit or debit cards attached to VISA or MASTERCARD. CONDITIONS OF CHANGE: Tickets are non-refundable once purchased. However, client may request a change of date taking into account the following:

GENERALA TERRA NATURA, U.T.E informs that the use of this electronic payment system to purchase tickets constitutes criminal conduct, in the case of:

• Provide false buyer information.
• Provide details of the card number used as a means of payment.
• Provide card numbers that do not match the buyer's.
• Use card numbers generated with computer programs or similar algorithms.

CONDITIONS OF CHANGE

Tickets are non-refundable once purchased. However, client may request a change of date taking into account the following:

• Tickets cannot be previously used or validated through Terra Natura's access control.
• Tickets cannot have expired on the date requesting the change.
• Client should request the change of date by email to info.murcia@terranatura.com attaching tickets not used or expired and purchased tickets with the new date.
• In the case of promoted tickets, the new proposed visit date must be within the validity dates of the promotion or with the same price.
• Once all above points are completed, the amount of the tickets changed will be reimbursed to the client in the following 72 hours of business days.

APPLICABLE LEGISLATION AND JURISDICTION:

These General Sales Terms and Condictions and, if applicable, the Particular Conditions that may be applicable, will be governed by Spanish legislation, which will be applicable in matters not provided in this contract in terms of interpretation, validity and execution. The parties expressly waive the jurisdiction that may correspond to them, and expressly submit to the Courts and Tribunals of Murcia to resolve any dispute that may arise in the interpretation or execution of these General and Specific Conditions of Sale.

GENERAL ACCESS CONDITIONS

The acquisition of the Ticket implies acceptance and compliance with the park's operating rules.
GENERALA TERRA NATURA, U.T.E. reserves the right to organize events in its facilities that may not be included in the ticket price. Likewise, the Ticket does not entitle you the access to paid experiences or temporary events organized by companies outside of Terra Natura.
The opening hours and days will be communicated and updated on the Terra Natura Murcia website (murcia.terranatura.com) periodically, and these may be modified according to the needs of the company.
Tickets are subject to capacity’s availability of the park enclosure. In case of adverse weather conditions or technical problems, the venue may be closed as a security measure.

OPERATION RULES IN TERRA NATURA AND AQUA NATURA

Zoo rules

• Access to our facilities with portable coolers, cooler bags or cooler backpacks with measurements greater than: 30 cm x 20 cm x 20 cm or with a capacity greater than 10 litres is not allowed.
• It is not allowed to leave the zoo and re-enter with the same entry ticket. In case of leaving and wanting to re-enter, visitors must purchase the access ticket again.
• Smoking is not allowed in the entire facilities of Terra Natura Murcia once visitor enter through the park’s ticket office.
• Park’s maximum capacity is of 2.880 people.
• Terra Natura Murcia may ask to for documents to prove the age of visitors in order to have reduced prices in entry tickets for children (from 3 to 12 years old), senior (+60 years old) or free entry for children under 3 years old.
• Terra Natura reserves the right of admission to and expulsion from the installations of the park it operates, in accordance with legal provisions and regulations.
• It is forbidden to eat or drink except in designated areas.
• It is forbidden to enter the park with any object or utensil that might impede the normal activity of the park or put the visitors or the installations in danger.
• It is not permitted to enter the park with animals.
• For security reasons it is neither permitted to run around in the installations, nor to make unauthorized use of the same.
• Terra Natura reserves the right to modify opening and closing hours for over-capacity or force majeure.
• Terra Natura shall not be responsible for the suspension or un-announced modification of shows and biological demonstrations due to adverse weather or technical conditions, or to any other case of force majeure or fortuitous circumstances.
• Entrance tickets will not be refunded due to adverse weather conditions, mechanical failures or any other case of force majeure or fortuitous circumstances.
• Terra Natura reserves the exclusive and excluding rights to filmmaking within its precincts, and to the commercial use of such material, and to the recourse to legal action should there be a violation of these rights by a third party.
• People 14 years of age or younger will not be able to access the park without being accompanied by an adult. They can do it from 15 years old as long as they do not have a minor in their charge (under 14 years old).
• Access to the park with shopping carts or any type of industrial food container is not allowed.
• Terra Natura is not responsible for objects lost or stolen in any part of our installations.
• For security and if deemed necessary, Terra Natura reserves the right to request that you open handbags or pieces of luggage for inspection.
• Parking tickets and Access tickets to Terra Natura are not refundable for their economic value.
• Terra Natura takes no responsibility for objects left in the interior of vehicles parked in their installations.
• Respect the safe distances marked in the animal areas. Terra Natura takes no responsibility for material damage in cases where security norms are not respected.
• It is forbidden to touch or feed the animals, except in areas designed specifically for this purpose as designated by signs and by park personnel.
• These norms are subject to modification or alteration by Terra Natura for any reason related to the proper function of the park.
• Compliance with these norms will ensure that the visit to Terra Natura will be the more agreeable for all.
• For the sake of good order, departure from the park facilities will be announced ten minutes before closing.

Waterpark rules

• Access to our facilities with portable coolers, cooler bags or cooler backpacks with measurements greater than: 30 cm x 20 cm x 20 cm or with a capacity greater than 10 liters is not allowed.
• It is not allowed to leave the zoo/waterpark and re-enter with the same entry ticket. In case of leaving and wanting to re-enter, visitors must purchase the access ticket again.
• Smoking is not allowed in the entire facilities of Terra Natura Murcia once visitor enter through the park’s ticket office.
• Swimmers must shower before every swim.
• It is forbidden to enter the water park areas with street clothes or shoes. Please use the locker room to change into your bathing clothes.
• Access to the pool and slide areas requires adequate footwear such as flipflops or sandals.
• Appropriate swimwear is required for the swimming pools and slides.
• The use of a swimming cap is recommended in the pools and slides.
• Children under 10 years old must be accompanied at all times in the swimming pools and kid’s zones.
• For security reasons it is not permitted to run around in the installations.
• For safety reasons, the minimum height for slides is 1,20m. There are measurement points throughout the park. The maximum weight for the slides is 110kg.
• For safety reasons, the use of slides is prohibited for people with cardiovascular problems, musculoskeletal problems, recent medical-surgical interventions and pregnant women (unless presenting medical document by their specialist doctor).
• Clothing with buttons or zippers is not permitted on the slides.
• No eating or drinking is allowed inside the bathing and slide areas.
• No glass containers are permitted inside the park.
• Persons 14 years of age or younger will not be able to access the park without being accompanied by an adult. They can do it from 15 years old as long as they do not have a minor in their charge (under 14 years old).
• Help us keep the park clean: use rubbish bins for all waste.
• Only official park flotation devices may be used in the Slow River and on slides. Flotation devices are not permitted on Grave Island.
• Personal floaters for toddlers under 4 years of age may be used even if they are not official park devices.
• For security and to avoid loss, we recommend you do not bring valuable items to the pool and slide areas.
• Swimmers must not pass the boundary lines or markers.
• It is imperative to respect the norms of use for all attractions at all times, as well as to heed all instructions and warnings from lifeguards in the water park.
• The lifeguards organize the turns for users on all slides. Please follow their instructions at all times.
• You must know how to swim in order to be able to use some of the park attractions.
• The use of slides and swimming pools is prohibited to those who are under the effects of alcohol or drugs.
• A list of specific norms for each attraction is available in the Customer Service office, as well as at the entrance to each attraction.
• Animals may not enter the Water area.
• Umbrellas, sunbeds, chairs and stools are forbidden in the Water area.
• Public announcements will be made throughout the zoo and water park 10 minutes before closing. Visitors should make their way to the exits in a timely and orderly fashion.